Hellopeter
Share Your Experience

1 reviews | Active since Nov 2016

19 Nov 2016, 13:26

False advertisings

<p>I have baught a stove in special the 2nd November 2016 at Gamr tygervaley. they told me that they dont have stock and itnis going to take a week for the stove to come to cape town. after a week I phoned them and ask about the stove and the guy said to me that they only have the stove and not the plates that goes with it. so I phoned again on the 15th November and the guy told me they do not have any stock. I have been waiting to getbtge etovesbnow for 16 days that was suppose to be a birthday gift to my daughter. </p>

0
Replies (2)
Game
Game's reply21 Nov 2016, 08:33
Official

We acknowledge receipt of your complaint with reference ***1.

Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can’t find the item. We apologize for your inconvenience in this matter.

Store management will find you stock of the item and will contact you to discuss this matter. Please do not hesitate to contact me should you need further assistance in this matter.

Regards.

RIna Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,

Game
Game's reply21 Nov 2016, 16:53
Official

Further to the above matter we wish to confirm that the stock is ready for collection.

We look forward having you in the store.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Best regards,