False Advertising: Service Fee almost double without sufficient notice

<p>Today I noticed something on my Game Account. The service fee went up almost double. I contacted the customer Line and they told me that it gets calculated with one's credit score etc. And as to do with the new legislation etc. She also told me that they have sent communication regarding this. I went and checked, TWICE, I have not received anything.</p> <p> </p> <p>I then decided to go to the GAME website where I read up on the Game Credit info, and guess what... Its still advertised to clients that its a FLAT RATE Service fee that clients pay. </p> <p> </p> <p>So sorry Game, I am going with this to the Ombudsman, or you will be forced to change my service fee back to R27 that I signed up for. The service fee has nothing to do with the credit act, this is the fee Game and RCS charges to have the account(admin etc). </p> <p> </p> <p>So please have one of your managers phone me regarding this. I will be taking this to the newspapers and the social media groups. I will make sure there's clients that think twice before opening an account at Game, Dions etc. And nowadays, no company can afford to lose 100 clients. </p> <p> </p> <p>1. Get my service fee back to a reasonable fee - I have no issue if you increased it by a reasonable amount (percentage), this is understandable.</p> <p>2. Service fee is the money RCS and such companies make out of the poor people signing for credit.</p> <p>3. Get your communication right</p> <p>4. Make sure you have proof that client do receive cmmunication</p> <p>5. Your advertising is false...this I'm now taking further(Made a screenshot of webpage)</p> <p> </p> <p>Please come back to me regarding this.</p> <p> </p> <p>If we are valued clients you can give us the service we pay for.</p> <p> </p> <p>Thanks</p> <p> </p> <p>Henry Howard</p>