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charne F

1 reviews | Active since May 2015

20 Jul 2015, 11:54

False Advertising!- going against consumer rights

Telefunken tablet ok so now I am extremely furious despite my time wasted up and down with game with no stock and **** excuses from from staff as they didn't know answers themselves I get a call saying stock is in and I can come apply and pick up they will keep for me so I get to Game yesterday told them im here for the phones firstly says they don't have stock I try to explain I was called in to get it then he goes away gives me forms to fill and says I will get a phone call next morning phone call from game contract has not been approved but I qualify for another phone!!!??? what the .... is this now??? im so angry as I am in good credit and not once did any of this stipulate in their adverti*****t at all!!! this is false advertising on behalf of Game Stores and Vodacom!!! I am very unhappy about this as I have two cellphone contracts out with cellc and never once had a problem!!! and I am a game account card holder so how can I not be approved ,as well as rumours going around that Vodacom has not released enough phones and that's why people are been given this bullsh@t excuses ... not happy at all think game and Vodacom need to take some responsibility n get their acts together

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Replies (1)
Game
Game's reply20 Jul 2015, 14:36
Official
Hello charnenay,

We are in receipt of your re-occurring call and apologize for your inconvenience in this matter.

We confirm that Management contacted you to advise why your contract was declined. We trust that you find it in order.

We trust that we will be able to serve you again in the near future.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73