False advertising

On 16 December 2025 I ordered a 21kg Samsung AI Cavier top loader washing machine online. I made payment and the order was confirmed. Delivery was scheduled for 22 December 2025. On the delivery date I had the space cleared, and my plumber was just waiting for my call to come and install. Just before 10h30 I called Game Online support to enquire about the delivery time. Only then was I told that the "ORDER REJECTED". I asked how that was possible because the money was debited to my account. I was informed of the SOPHISTICATED system that Game uses, that if there isn't enough stock an email and a refund get automatically sent to the client. So, if that's the case, why dud I never got any of the above? No email, no refund, no phone call? I asked the lady who helped me if there were any other machines at the same price, and she said that she didn't have access to check, and that I had to start the process from scratch..... no exceptions, especially after the inconvenience? Really? Sad! I am not sure of the sophistication of the systems. If there's only 1 machine, why does the system accept 10 orders? So the 9 people lose interest on their hard-earned money while "sophisticated" is resting? Why did I at least not get a call, informing me that the machines were sold out? Why couldn't I have been offered a similar product, especially that I said that I don't mind any other colour, as long as it'sthe same size, or bigger? Well, I got the refund, but a washing machine would've been better as I have arthritis and cannot do hand washing at all... By the way, I still don't have a washing machine, but more interesting is the fact that that same machine was never removed from the Game website... no "out of stock", nothing. "Sophisticate" your systems so they can immediately reject a transaction, before the client pays, like the clothing store systems. Don’t let the transaction process THEN leave us in the lurch... Please buy elsewhere people