UL
Uthandolwakhe L
1 reviews | Active since Mar 2019
18 Jan 2024, 09:49
False Advertising
I bought a PlayStation 5 on the 21st December 2023 ( in the promotion they say the game will come with FUT points which are not ) , I have been following up on this matter with no assistance from game which then referred me to Sony ( I didn’t buy this product from Sony) but have been patient to get assistance which I have not received to day.
They seems not be keen to resolving this matter of false advertising
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
18 Jan 2024, 10:26Hi Thando, thank you for reaching out. I'm sorry, your points query weren't sorted. This is not the experience we want you to have and I will re-escalate your complaint.
Game's reply18 Jan 2024, 10:26
Official
Hi Thando, thank you for reaching out. I'm sorry, your points query weren't sorted. This is not the experience we want you to have and I will re-escalate your complaint.
UL
Uthandolwakhe L's updateReviewer Update
19 Jan 2024, 13:41The nerve from one of your support agents to call and tell they know they advertised something that is not there and there is nothing they can do from their side.
Game probably think false advertising is a joke.
Game probably think false advertising is a joke.
UL
Uthandolwakhe L's update19 Jan 2024, 13:41
Reviewer Update
The nerve from one of your support agents to call and tell they know they advertised something that is not there and there is nothing they can do from their side.
Game probably think false advertising is a joke.
Game probably think false advertising is a joke.
Game's replyOfficial
24 Jan 2024, 10:30Hi Unity, the complaints colleague who called you, advised that you earn FIFA Coins by playing matches, completing objectives, and selling player cards on the transfer market.
Game's reply24 Jan 2024, 10:30
Official
Hi Unity, the complaints colleague who called you, advised that you earn FIFA Coins by playing matches, completing objectives, and selling player cards on the transfer market.