False Advertising by Game Centurion Mall – Still No Phone After Buying a Samsung Fridge

On 5 October 2025, my husband and I bought a Samsung Side-by-Side 617L Fridge from Game Centurion Mall specifically because it was advertised in-store as “comes with a free cellphone.” This promotion influenced our purchase decision.

We submitted all required documents to Samsung, and our claim was approved on 16 October 2025. The initial delivery timeframe for the cellphone was 7–14 days, which later changed to 21 days. After 21 days, nothing was delivered.

When my husband called Samsung, he was told the phone was out of stock and they had no idea when it would arrive.

I then contacted Game Centurion Mall on 12 November 2025 and spoke to Mr Moseki, who initially claimed it was “Samsung’s problem.” I reminded him that we bought the fridge from Game and the false advertising occurred in their store. Only then did he ask for proof of purchase. He ignored my email until I followed up, and when he finally responded on 20 November, he changed the story again, now claiming delivery takes 30 working days with no stock available.

To make matters worse, on 20 November, a Samsung/Game representative named Nomsa called my husband. Due to network issues, she requested a WhatsApp message with the claim approval screenshot. She also changed the story again, now saying delivery is 21–30 working days. We have proof that the original message from Samsung clearly stated 7–14 days. She confirmed there is still no stock and will contact us “when they have stock,” but she never responded to my husband’s WhatsApp complaint afterward.

As a result, my husband is still without a phone, and we have been given multiple contradictory explanations, zero accountability, and no delivery of the item that was used to sell the product to us.

This is clear false advertising, misleading promotion, and poor customer service from both Game and Samsung.