False advertising Black Friday deals

I purchased a fridge online under a Black Friday special. On the last day the fridge was supposed to be delivered I contacted Game for an update. Only then did they advise that they are out of stock and that I should go with a refund. After numerous calls to the call center and being passed from pillar to post, not a single consultant nor manager made a proper effort to assist me. The manager in the Cape Town branch (Dane) promised to get back to me with an update, 2 days later and I have still not heard from him. Every time I called he was too busy to take my call but promised to get back to me or left the office without providing me with an update. This has been the worst service I have experienced. Game employees are totally unprofessional and Game itself is unreliable. It is safe to say that they have lost me as a customer.