False advertising and unfair customer service

Game online service is just useless for delivery purchases. I ordered a laptop for delivery at game. On the expected date of delivery i received an email that says my order has been canceled and would reverse the money to the original source in 3 days. When the 3 days lapsed i called in only to be told they do not have my banking details. Without argument I forwarded my details. Later received a call yo confirm receipt of banking details and a promise that money will reflect within 48 hours. 48 hours lapsed i send an enquiry only to be told it actually takes 7 working days. Today is the 7th day still no refund. Obviously its the last business day and clearly again I will be with no laptop and no fund.

Since 15 July we've been playing a game of dice with game. First of all i did not cancel the order they did. Now i must run behind them to ensure that they refund. I wasn't even contacted for options because had they spoke to me before cancelation i would have redirected order to to store collection which they confirmed that in my nearest store they have 108 laptops in store but it was too late since they decided that they don't want my lousy money and are sending it back, to date they haven't and it is really ****ing me off.