False advertising and poor service!

1 star is way too generous. I was looking for a gift for my son and came across the cricket equipment I needed at the Game store. I checked the delivery date and saw it will be delivered by Thurs 6 Feb in time for me to gift it to.him. in the afternoon of the 6th Feb I called to find out where my goods were and discovered that there is a delay and my goods were not on its way to me. I informed the lady that if I do not have it by that evening I will no longer need it as it will be too late. She then tells.me that I can drive to canal walk to.collect it after I paid for delivery. I love way too far from Canal walk and would.never have made it home.in time.gor his birthday party. I asked her to refund me in full as I would have to try and make.another plan.in the next hour. Defeating the purpose of shopping online. Today the 7th I receive a million.messages and emails telling me that.me.goods will.be deliver3d tomorrow. A whole 2 days later, after I requested that it be cancelled and refunded. The level.of incompetence is shocking. Not only did you advertise falsely tricking me.into purchasing something by making me believe I will receive in time.for my.sons birthday and then you fail to call me or inform.mw that there are delays and apologies for the inconvenience caused. Then after all of this I am need to go back and forth to try and get my money back. This is ridiculous. Game your service such and I will never spend any of my hard earned cash in your store. You do not value your customers and do not deserve us assisting you in your business growth and profit. We will go where we feel valued and our hard earned money is appreciated. I want my money back