False advertising and PATHETIC SERVICE

I placed an online order on the 6th July 2022 for a gas heater and fan heater, items amounted to R1498. 00 and the Eta was 13th July 2022... Ont he 13th I decided to log on to the game online website to check if the order was dispatched, to my surprise the gas heater was canceled!!! With no notification received from Game... I called the customer care call center straight away and spoke to a guy by the name of Sandiso, he said he would investigate coz on his end there were 2 gas heaters available on the system and like every agent promised to call me back in a few minutes but yeah that was just the start of the pathetic roller-coaster ride Game was about to take me on... Thursday morning 14th July, I called the call center again asking for the agent that was handling my case/query the day before but the guy that answered insisted I explain everything again and said he will investigate and call me back, Bull**** once again.. I called once again and asked for the manager, the lady that answered tried to pull the wool over my eyes by putting me through to another agent, when I asked the guy he confessed that he wasn't the manager!!! Finally I get put through to Spencer Lawrence who is the manager, well so he said... Same **** with Spencer, promises to investigate and call back.. Friday morning 15th July I call this hell hole again and and Spencer tries to dodge me, finally he takes my call but with F#¢k all results... Instead I had to pull bank statements to show that no money was refunded into my account and Spencer once again was supposed to investigate and call back at 3pm but I guess they don't give a **** about the customer... The worst service I've ever experienced from any retail store!!!!!