False advertising and pathetic attitude

Item: Game
Rating: 1
Author: Yumnah I

I went to Game in Kenilworht Centre and bought two deals. 1 of which was the 5 Nestle chocolates for R30. The pamphlet clear stats any Nestle 40g-55g. I got to the full and they charged me the full price. I was informed by the manager who was more interested in reading a pamphlet that it's not the chocolate as per the picture but I asked her continuously it clearly says between 40g and 55g assorted Nestle which I had taken. She was very uninterested with her pathetic attitude and instead reimbursed me with my money. I'm definitely taking this to the CPA because I have a leg to stand on. I have an image as proof as well.

Helpful (0)

Replies (2)

Game's replyOfficial

20 Dec 2019, 10:47

Hi there Yumnah,

Thank you for bringing this to our attention.

I am so sorry for the overall experience you had within one of our Game stores.
Please email us with your contact details to "Att Abdul #339091" so that I may address this matter.

I look forward to your response.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

Game's reply20 Dec 2019, 10:47

Official

Yumnah I's updateReviewer Update

20 Dec 2019, 10:57

Hi Abdul, please provide me with the email address in order to reply to you. Thanks

Yumnah I's update20 Dec 2019, 10:57

Reviewer Update

Hi Abdul, please provide me with the email address in order to reply to you. Thanks