MJ
Megan J

1 reviews | Active since Jul 2018

03 Dec 2024, 07:40

False advertising

Please do not advertise specials and then cancel. I ordered a pair of volcano impulse headset as a gift online to pick up at store. Only too get notified the evening nothing is available. So, guess what? The next morning the same headsets advertised and still available only at the original price. Other stock that isn't available states notify me. Wow... so when exactly did u get stock in. Now I must wait for a refund. And even if somehow u got stock hours later it would've been the honorable thing to still give me the headsets as I paid for them already. But guess what, now I must wait for a refund. Moomish!

0
Replies (1)
Game
Game's reply03 Dec 2024, 16:21
Official
Hi Megan, thank you for taking my call. I am sorry, your order was cancelled though the item is in stock. Sadly, this was done at store level due to the item being out of stock at the store it was allocated to. I understand your disappointment and rest assured; we are looking at our customer experience across the board.