False Advertising

I saw a Samsung table which game stores advertise online for sale and I went to their store in Greenstone to purchase it. When I got to the store I was told that there is no store that has it, I then referred showed it to them online and the lady who was assist daily the online store number and left. I spoke the consultant from the customer care department who told me that they do not have stock in the country they are still waiting for stock from China. I ask why is the product advertised on their website if they do not have stock in the country and she said that they people who are supposed to update the website are slow in doing that, I then asked her what product can they offer at the price of the product at the same price of the product they advertised which is out of stock, the consultant said that she was checking for me and then she put the phone down. I then called the customer care number again and I spoke to a different consultant and again I had to explain. I was then told that they apologies and when I asked why would they put up a product on the market which they do not have and that what they are doing is false advertising and then she confirmed that it is false advertising. I then asked what product they can offer me for the same price as the product I came to purchase and she said there is nothing they can offer me, I then asked who will reimburse me for the transport fees she then told me to call their ethics line.

When I called the ethics line I had to explain to the consultant who said he's not allowed to give me his name my situation which he did not consider as a matter of urgency and said that I will get feedback within 5 days and if I don't I should call them. They still expense me to incur more costs for their incompetence.