GP
Genine P
1 reviews | Active since Nov 2011
26 Nov 2016, 10:08
False Advertising
<p>So on the 25/11/2016, Black Friday I went to game to get a Xbox 360. When I walked into Game Cresta, I noticed the Xbox was R2499, I waited my turn to be help and a very friendly sale lady assisted me. </p> <p> </p> <p>Now because Game Store states that “IF AN ITEM IS CHEAPER AT ANOTHER STORE AND A CUSTOMER CAN PROOF IT, THEY WILL MATCH THE OTHER STORES PRICES”, and you will get the goods at that price, well that’s my understanding about it but that’s not what I got at Game Cresta on the 25/11/2016. When I got to Game Store Cresta, with the proof that the Xbox 360 at BT Games was R500.00 cheaper, they had a lot of excuses as to why they can’t match the price.</p> <p> </p> <p>According to the manager Lee Shulma, they had to call BT Games to confirm if BT Games has got stock. Now this was like 07h30/08h00 in the morning. They did try to call BT Games serval times but there was NO answer and according to Game Store Cresta, if they cannot confirm if the other store has got stock, they will not match the price. Now, I don’t know but never have I ever heard them saying this is the process they need to follow, according me, the customer just needs to prove it, and I thought I did that!!!!</p> <p> </p> <p>After serval minutes of trying to call BT games, I heard Lee talking to somebody who is apparently his manager (Given Lunga) and he came back and he told me that they don’t match prices on a BLACK FRIDAY according to manager (Given Lunga), now once again, where has that been communicated and how is the customer supposed to know this??????????????????????????????????????????????????????</p> <p> </p> <p>I honestly think that Game Store Cresta has done everything and gave every possible excuses/reason not to match the price yet they advertise that this is what they will do, and I think it false advertising and mis-leading to their valued customers.</p>
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Game's replyOfficial
28 Nov 2016, 08:21We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter. Please find herewith the policy.
We will not be undersold! - If you've purchased any item from Game and, within 21 days, find the identical product at a competitor for less, tell us and we will refund MORE than the difference.
If you intend purchasing from Game and find the identical item at a competitor for less at the same time, tell us and we will BEAT that price.
• The Price Beat does not apply to new store openings, store relaunches, display, aged, discontinued or damaged stock.
• The Price Beat does not apply to one day only sales such as Black Friday.
• The competitor in question must be in-stock of that identical item.
• The competitor must be a legitimate South African retailer, and the price beat must include the cost of delivery.
• The price beat does not apply to foreign stores, including foreign online stores.
• The items up for comparison must be the identical item, brand, barcode, volume/weight.
• The warranty/guarantee period must be identical to that of the competitor product.
• The retailer deemed to be a competitor needs to be a valid VAT registered retailer – accredited by our suppliers as a reseller of their goods and brands that are in question.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply28 Nov 2016, 08:21
Official
We acknowledge receipt of your complaint with reference ***3 and apologise for your inconvenience in this matter. Please find herewith the policy.
We will not be undersold! - If you've purchased any item from Game and, within 21 days, find the identical product at a competitor for less, tell us and we will refund MORE than the difference.
If you intend purchasing from Game and find the identical item at a competitor for less at the same time, tell us and we will BEAT that price.
• The Price Beat does not apply to new store openings, store relaunches, display, aged, discontinued or damaged stock.
• The Price Beat does not apply to one day only sales such as Black Friday.
• The competitor in question must be in-stock of that identical item.
• The competitor must be a legitimate South African retailer, and the price beat must include the cost of delivery.
• The price beat does not apply to foreign stores, including foreign online stores.
• The items up for comparison must be the identical item, brand, barcode, volume/weight.
• The warranty/guarantee period must be identical to that of the competitor product.
• The retailer deemed to be a competitor needs to be a valid VAT registered retailer – accredited by our suppliers as a reseller of their goods and brands that are in question.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
GP
Genine P's updateReviewer Update
28 Nov 2016, 08:51Now all these excuses are coming up…………..typical…………………… because you don’t want to give you customer what you “SO CALLED PROMISE”. I’m sure if you customers was informed about all of the above beforehand than it would not have been an issue now.
So maybe you must put all of the above “****” in your adds to help your customers understand how this to “BEAT THE PRISE” campaign of Games Stores work. Because it will be more costly for a customer at the end of the day to try and prove to Game that the other store is cheaper with the exact same product than to just by the goods.
What a waits of my time.
I so done with this store!!!!! But I’m not leaving this matter here, I will be taking it further, that I can guarantee you Game Store.
GP
Genine P's update28 Nov 2016, 08:51
Reviewer Update
Now all these excuses are coming up…………..typical…………………… because you don’t want to give you customer what you “SO CALLED PROMISE”. I’m sure if you customers was informed about all of the above beforehand than it would not have been an issue now.
So maybe you must put all of the above “****” in your adds to help your customers understand how this to “BEAT THE PRISE” campaign of Games Stores work. Because it will be more costly for a customer at the end of the day to try and prove to Game that the other store is cheaper with the exact same product than to just by the goods.
What a waits of my time.
I so done with this store!!!!! But I’m not leaving this matter here, I will be taking it further, that I can guarantee you Game Store.