1 reviews | Active since Jul 2014
False Advertising!!!
I had my eye one a Samsung oven and hob combo that has been on display in your store for over a month now at R5999 it was between that or a Whirlpool I saw at Macro on special after deciding on the Samsung at Game, I went there today to purchase it only to be told that they have no stoke and wont be getting in. The oven and hob combo has been on display for over a month and there has been no stock now I have lost out on a decent oven and hob I could have purchased through Macro. How can the staff still have it advertised if it is no longer available this has really messed me around. The only solution I was offered was a R500 discount of the demo model which is a small amount for the trouble I have been put through. I would appreciate some sort of solution to my problem please.
We acknowledge receipt of your complaint with reference ***.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that this is a discontinued line and that the only stock available is the display model at Somerset mall. Store management offered you a discount on the new model and await your feedback on this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***.
Thank you for your email letting us know of your disappointment in being unable to find the item you were looking for. I realize how frustrating it can be when you make an effort to go to the store and can't find the item. We apologize for your inconvenience in this matter.
We confirm that management contacted you to advise that this is a discontinued line and that the only stock available is the display model at Somerset mall. Store management offered you a discount on the new model and await your feedback on this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,