1 reviews | Active since Jun 2019
At 1st i went to Game store in festival mall to buy microwave but i was given false information, i complained and they contacted me and yo rectify their faults. Then i switched to a different branch. Game store at Mall of Africa. They just put wrong pricing. I went to game to buy 3piece ceramic set,i was so happy that it was affordable and nice because there was a price tag for R99.95.i took the last two that was remaining on the shelf. And i smiled all the way to tills only to get my bubble burst. The price was wrong, it scanned R269. 00. I then told the cashier that it wasn't the price i saw. She said lets go to the isle and confirm. I showed her were i took them n she said no that price its not for those its for one set. We went back to the till n she called a certain lady im not sure she is a supervisor, and explained to her. Then the lady said unfortunately we can't give with that price because we didn't find that 3piece on the shelves. I said you can even confirm on the camera to prove that i took them there, the supervisor lady that was a called said we do not have a camera. I requested the manager. They called Dan Shakhwane, i then explained everything that happened n his tone just changed. And said i will be right back. He left and then i saw him on the phone. He then came back with those one set ceramic ovenware and asked if i wanted two and i said yes i wanted two sets. He did not explain anything to me. I thought im getting the product i wanted with the price i saw. Unknowingly that he wasn't giving me the one i wanted but the one that the price was for. He then took the one piece and scanned it, then took the piece and left without saying anything. The cashier also did not know what was going on. We just stood there without knowing what to do next. Then i told the cashier that Dan is busy on the phone on the other side as i saw him and what i should i do? She said let me go and ask him. She left after 10mins she came back with him. He asked me, ain't we done? Surprisingly i said but you didn't say anything. He rep****, i asked you that you wanted two and you said yes. So i scanned it for you then you have to pay n leave. I then said but its not the one i wanted and he said but that one is R269. 00. So either you take this one for R99. 00 or you leave it. I just left because i couldn't take it anymore. Game staff always ill~treat us customers.
Best regards,
Best regards,
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