sM
sharon M

1 reviews | Active since May 2013

03 Feb 2019, 06:58

False advertising

On the 2nd of February I went to Game Mafikeng branch with the intention to purchase a Hisense 299 L .BF INOX fridge , only to find that it was advertised on a leaflet for R3999.00 and the fridge was never in stock . I searched for the fridge in all stores in the North West province via their search platform the fridge was out of stock. The store assistant told me the stock was never ordered . Game what you are doing is to consumers is false advertising you can never advertise something that is not in stock . I wasted my money visiting the store and doing enquiries online . I demand to get the product that was advertised and answers to why do you do false advertising. I wonder if the Consumer Council knows about this false advertising .

Regards Very angry customer.

0
Replies (1)
Game
Game's reply03 Feb 2019, 16:54
Official
We are pleased to inform you we have received your query/complaint at  Game / Dion Wired Customer Care. We apologize for any inconvenience caused. 
We have logged your request with reference number  #   64441

The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response. 
Please do not hesitate to contact the Game/ Dion Wired  Customer Care should you need any further assistance. 

Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: *** / Fax: *** 

E-Mail: *** 

 

Best regards,