MH
Mark H
1 reviews | Active since Mar 2014
14 Aug 2018, 13:44
False advertising
Bought a laptop just over a year ago, my decision was based on the fact that the add stated that it was covered by a 24 month onsite warranty. Recently the fan started making a noise and after querying I was informed that not only will they not honor the onsite warranty, I will be charged for any repairs done.
Helpful (0)
Replies (3)0
Replies (3)
Game's replyOfficial
14 Aug 2018, 14:27We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's reply14 Aug 2018, 14:27
Official
We are pleased to inform you we have received your enquiry/complaint at the Game/ DionWired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number ***. This number should be retained for reference purposes. The matter will be referred to Senior Management who will contact you to discuss this matter.
Please do not hesitate to contact the Game/ DionWired Customer Care should you need any further assistance.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
Game's replyOfficial
17 Aug 2018, 08:51We confirm that Management has contacted you and will assist with the 24 month on site warranty.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
Game's reply17 Aug 2018, 08:51
Official
We confirm that Management has contacted you and will assist with the 24 month on site warranty.
Regards.
Group Customer Service Advisor
***
Tel: ***73
/rt
Best regards,
MH
Mark H's updateReviewer Update
05 Nov 2018, 08:25It has been 3 months and this matter has still not been resolved......
MH
Mark H's update05 Nov 2018, 08:25
Reviewer Update
It has been 3 months and this matter has still not been resolved......