False Advertising
I went to Game Bel Aires on 9 November 2017 to buy a defy fridge. Before that i was in Pick n Pay Hyper they had the same fridge with same specs at R200 cheaper woth no cost on delivery. I went to Game Bel Aire and asked them to better the price because that is their policy "They will beat any price" well to my disappointment they cudnt. They price incl delivery came more than Pick n Pay Hyper. Yesterday the manager from the Game store called me at 16:55 wanting to know if i purchased the fridge already. Mmm my answer was an obvious yes. With the heat in jhb a fridge is a necessity. All i want to say is Game take off your slogan "you can beat any price" because that is an outright lie to lead customers on. I will be taking this up with consumer council because of false advertising slogans you even have it on TV Game but can't deliver when it comes down to it.
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Replies (5)
Game's replyOfficial
12 Nov 2017, 19:28We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply12 Nov 2017, 19:28
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
12 Nov 2017, 19:28We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply12 Nov 2017, 19:28
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
12 Nov 2017, 19:28We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply12 Nov 2017, 19:28
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
12 Nov 2017, 19:28We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply12 Nov 2017, 19:28
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will check if all the terms and conditions were in place and will also contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
's updateReviewer Update
12 Nov 2017, 19:34For your information all terms and conditions where in place. Such as it was the exact same product, serial no, etc. Don't cover up the blunder for Game Bel Aire.
's update12 Nov 2017, 19:34
Reviewer Update
For your information all terms and conditions where in place. Such as it was the exact same product, serial no, etc. Don't cover up the blunder for Game Bel Aire.