false advertising

When purchasing a fridge in December it started giving problems and looked second hand when the packaging was taken off. The water despenser is leaking and and and. I phoned Game Clearwater and they advised I must send a email. I have sent numerous emails and phone just to heasr send a email someone will be in touch. ha ha ha ha what a joke. They will get in touch when the guarantees has expired is this how they make there money. numerous times could have baught a new fridge!!!!!!!!!!!!! no one has had the decency to even return my mail . Shocking to say the least. I want my fridge replaced!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!