MP
Melaan P

1 reviews | Active since Sept 2020

26 Sept 2020, 15:52

False advertising

I am super frustrated with Game. We went to buy a cupboard which was advertised for R1399. But when we got their the person firstly did not know what we were talking about and had to go find out tgen came back saying they don't have stock and they only have stock of the more expensive cupboard which is exactly the same size and layout as the one advertised. Now this is not the first time this happens a few months ago, in the beginning of level 4 lockdown the exact same thing happened. I think that they never intended on selling those cupboards at that price. On both occasions i had the sales assistant call to find out which stores in Western Cape has stock and absolutely no one had... How is that even possibl... It is a trick to get customers into the store and once your there you wpuld either settle for the more expensive item or end up with a trolley full of good you didn't actually come for.

0
Replies (1)
Game
Game's reply28 Sept 2020, 10:37
Official
Good day Melaan,

Thank you for taking my call.

I'm sorry about the service you have received from our store at Game Canal Walk.

Thank you for bringing this to our attention.

Please be advised that we will escalate this to senior management and they will get back to you.

Thank you.

Regards
Mlindeli