FALSE ADVERTI*****T - CELLPHONE CONTRACT

This particular retail store is falsely advertising products which are not in their possession. Game advertised a cellphone contract Huawei Y3 on the 5 July 2018, I found out from the consultant that their branch did not have any and other stores had. I told him that it is unacceptable and he spoke to his manager who assured me that he will get the phone to his store within 5 days. I had to contact them 5 days later and only to find out from the manager that there is no phone in any store. Again I told him that this is unacceptable and he says he can't do anything, speak to head office. Here is what I find pathetic and find strange: 1. I had to contact the store 5 days later, 2. How do you falsely advertise something which is not in your possession, 3. I made a promise to my wife on our anniversary to get her this phone, I will not settle for something less, 4. Why didn't the in-store Manager negotiate a better deal for me, 5. Why is it that once a product has been sold, you shy away from being loyal to your customer, 6. Why should I be the one running around to give you business when it should be the other way around,

I am very disappointed that Game as a reputable retailer is operating below standard and not giving us service excellence. We as customers made Game who they are today and now that they've become massive, they are forgetting their promises they made to customers when they where a small organisation.