tN
therusha N

1 reviews | Active since May 2015

18 May 2015, 16:34

false adverti*****t

i purchased a homemark solar light 3 weeks ago. Product advertised on tv as 10 hour lighting capacity. Fine print advertises 6 - 8 hours. The lights worked for about a week. They now switch off after a few hours. Not home mark nor game can assist. The sales rep Cindy has no clue as to correct time of how long it will stay on. She says after reading box, that it should stay on 6 hours. The home mark agent at their h.o Nosipho says 9 hours. These people are obviously not trained to sell the product. When purchasing they tell you 10 hours operating time and now that it dont work no one is willing to help.

0
Replies (1)
Game
Game's reply25 May 2015, 16:00
Official
Hello therushanaidoo10,

We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience with this item.

As discussed with management you can return the item to the store for a refund.

We look forward having you in the store at your convenience.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73

Best regards,