1 reviews | Active since Nov 2016

07 May 2018, 13:44

False advert, ill-informed staff

Over the weekend I was going through the #pikfest game catalog and saw game advertising 2 PlayStation 4 or 2 Xbox one games for R500. I thought this is a good deal and decided to go buy two games. First I went to Eastgate where I was told that only the games that are visible in the catalog are part of this promotion. Now there were 5 ps4 games and 1 xbox game in that picture... I thought that's strange and left without a purchase.

A friend of mine then said he got two games at a Capetown branch for R500 so I went during my lunch now to the Rosebank branch where Gerald helped me, he first went to confirm the games I wanted, he came back and said all is well, I went to the till to pay and was let down yet again and being told the games I want are not part of the promotion.

I'm now very frustrated and confused. There is obviously a mistake in the advert as it does not mention that the promotion is only on "selected titles only" and also the staff is then very ill-informed.

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Replies (2)
Game
Game's reply07 May 2018, 15:21
Official

We are in receipt of your complaint with reference ***5 and apologise for any inconvenience caused.

At the point in time we can confirm that the stores have received a list of titles which can be purchased at that price and the list will be visible in the store. Senior Management will contact you to discuss this matter.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update08 May 2018, 06:41
Reviewer Update
Thank you, it is however too late. I have been to three stores, wasted a lot of time dealing with staff that have absolutely no idea of what is going on with this promotion and only now do I get a list after seeing copious amounts of other people on social media getting games that are not part of this list. According to the consumer protection act the fault is with you as you did not specify that the promotion is on "Selected Titles Only" which then makes this false advertising as there is also no “Errors and omissions” printed on your catalogue.