ND
Nina D
1 reviews | Active since Dec 2018
19 Dec 2018, 13:34
**** delivery Promises for online purchases
Dear Game Stores!
I am extremely annoyed right now and on the verge of becoming irrate! I used your Online Store for purchasing Christmas gifts on the 12th December , stock was clearly avaliable as i was able to make the purchase. Your email confirmation , after taking my money, states " Thank you for your order from Game Online. Our delivery promise is 3 - 5 days, you can check the status of your order by logging into your account. " So now im on day 2 trying to find out where my goods are only to be told by your online support team that the delivery promise online is incorrect! And that it should be 7 to 10 WORKING days! And that she cannot PROMISE that I will get my order before Christmas!!!!!!!!!! I am sorry but that is UNACCEPTABLE! So in other words you CON people into making online purchases with your **** delivery promise! Please can someone contact me as will will not be nice in my next social media post! Game Stores
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Replies (3)0
Replies (3)
Game's replyOfficial
19 Dec 2018, 13:47 We are pleased to inform you we have received your enquiry/complaint at Game / Dion Wired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number 25319
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
We have logged your request with reference number 25319
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
Game's reply19 Dec 2018, 13:47
Official
We are pleased to inform you we have received your enquiry/complaint at Game / Dion Wired Customer Care. We apologise for any inconvenience caused.
We have logged your request with reference number 25319
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
We have logged your request with reference number 25319
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired
Tel: ***/ Fax: ***
E-Mail: ***
ND
Nina D's updateReviewer Update
21 Dec 2018, 11:29Dear Massdiscounters
Today is the 21st December and i have still not been contacted regards to my delayed delivery. After the above i received an sms , which i think was sent to shut me up, that the courier would be in contact for delivery of my goods. 2 days later still no contact from anyone! No one has bothered to ask me fotr an order number but i am being advised that the courier will contact me! i am now furious as christmas is 4 days away and i STILL DO NOT have the gifts i purchased on 12 December2018! I want to know WHEN i am getting my items which I PAID for!|
ND
Nina D's update21 Dec 2018, 11:29
Reviewer Update
Dear Massdiscounters
Today is the 21st December and i have still not been contacted regards to my delayed delivery. After the above i received an sms , which i think was sent to shut me up, that the courier would be in contact for delivery of my goods. 2 days later still no contact from anyone! No one has bothered to ask me fotr an order number but i am being advised that the courier will contact me! i am now furious as christmas is 4 days away and i STILL DO NOT have the gifts i purchased on 12 December2018! I want to know WHEN i am getting my items which I PAID for!|
ND
Nina D's updateReviewer Update
02 Jan 2019, 13:01Dear Massdiscounters
So today is the 2nd January 2019! bearing in mind a made my online purchase on 12 December 2018! I received your delivery message this morning so obviously i was excited to hear tht after nearly 3 weeks i am finally getting the "xmas" presents i bought. So the dlivery came and much to our disappointment , the order is incomplete! I have ONLY received 1 of the 3 items i paid for and on the invoice it is very politely written next to the other 2 items "no stock"
Tried calling your online support who after trying to look in the system and then supposedly calling the site who dispatched my items , CUT MY CALL!
I would like to know whether i will receive these items or alternatively i would like my money back pls! NO one seems to want to assist.
ALSO , when you go online and shop on your site, these items are available for online purchase......but you cant ,ake delivery of my itemns i paid for on 12 December!
ND
Nina D's update02 Jan 2019, 13:01
Reviewer Update
Dear Massdiscounters
So today is the 2nd January 2019! bearing in mind a made my online purchase on 12 December 2018! I received your delivery message this morning so obviously i was excited to hear tht after nearly 3 weeks i am finally getting the "xmas" presents i bought. So the dlivery came and much to our disappointment , the order is incomplete! I have ONLY received 1 of the 3 items i paid for and on the invoice it is very politely written next to the other 2 items "no stock"
Tried calling your online support who after trying to look in the system and then supposedly calling the site who dispatched my items , CUT MY CALL!
I would like to know whether i will receive these items or alternatively i would like my money back pls! NO one seems to want to assist.
ALSO , when you go online and shop on your site, these items are available for online purchase......but you cant ,ake delivery of my itemns i paid for on 12 December!