NB
Nerina B

1 reviews | Active since Dec 2012

15 Nov 2015, 20:05

Failure to honor advertised pricing of product

On Saturday 14/11/2015 I went to Game Galleria and saw an Everlast Power Rack advertised for R1300, however when I wanted to purchase it I was told that it was actually R3500. There was no such pricing anywhere stating this and the salesman advised that the price tag stating \Everlast Power"is actually for the bench called the \""Everlast Hardcore\"". The manager (Neil Steyn) in store came to the floor after huge arguments and eventually advised that he would speak to his manager and he would sort it out for the price of R1300 incl. free delivery and the person responsible for the slip up will be held accountable for the shortfall. He promised to get back to me the next day. On Sunday 15/11/2015 Neil advised that his manager Manny Chetty would give me a call which he did and he said he would discuss it in store. I drove all the way from Umkomaas only to be told that he cannot give it to me at the advertised price and came up with all sorts of excuses to not honor the advertised price I saw it at"

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Replies (1)
Game
Game's reply16 Nov 2015, 14:06
Official
Hello Nerina108,

We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.

Store management will investigate this matter where after they will contact you to discuss this matter.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73