LH
Linda H
1 reviews | Active since Dec 2018
24 Dec 2018, 08:53
Failure to deliver on promises
Worst customer service I have ever experience. Game failed to deliver a laptop order that was promised to be delivered within 3 to 5 days. it is now 21 days. I have sent four emails to their customer care number - no response to any of my emails. The Call centre agent acknowledges that my emails have been received and he will escalate but still no response. Broken promise 1: Failure to deliver in 3 to 5 days Broken promise 2: We aim to respond on the same day I have requested a refund twice - still no response. This is impacting my business extensively.
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Linda H's updateReviewer Update
03 Jan 2019, 19:47It is now ten days since I uploaded my complaint on hello peter regarding Game's lack of keeping promises.
I received a standard response within 3 hours indicating that "the matter will be referred to Senior Management who will contact you to discuss this matter. " To date I have not received any call, apology or follow up from Game. This after two calls to the contact centre and four emails. Not one response.
The total disregard for your customers is despicable - I suppose one irate customer does not really have an impact on a mass distributor, so you couldn't really care.
LH
Linda H's update03 Jan 2019, 19:47
Reviewer Update
It is now ten days since I uploaded my complaint on hello peter regarding Game's lack of keeping promises.
I received a standard response within 3 hours indicating that "the matter will be referred to Senior Management who will contact you to discuss this matter. " To date I have not received any call, apology or follow up from Game. This after two calls to the contact centre and four emails. Not one response.
The total disregard for your customers is despicable - I suppose one irate customer does not really have an impact on a mass distributor, so you couldn't really care.