FAILURE TO CLOSE ACCOUNT AND PROVIDE CUSTOMER SERVICE

I understand that we are currently under a pandemic and Game / RCS is working with a skeleton. But for the past two days, I have been placed on hold for over an hour (I have screenshots as proof) while trying to get through to your closures department.

I have settled my account in full and require assistance as soon as possible to close my account. I have already spent over R200 in airtime just trying to get a hold of a support agent. PLEASE ASSIST as soon as possible.

I have always paid my bill on time and would not like this to affect my credit rating