Failure to cancel account recurring admin fees now payable!

<p>I have tried to close my Game account on numerous attempts, the first try was in November 2016. I was assured by an employee in the credit deparment in the Game Store in woodlands (after waiting for more tahn an hour and being 6 months pregnant at the time) that my account has been closed, but i was still receiving statements and they kept on billing me, I paid every moth the account fees and continued to try and close the account by going in to the store at Woodlands and emailling closures department as well as phoning them. this problem has still not been resolved and now the account is R115.90 in arrears. I have been paying R57.87 since December 2016, totatling R289.35 untill April 2017 in order to keep my credit record clean, but enough is enough. How many time should you try to close an account?? To top it all off Game can't even spell my surname correct on the statements?! </p>