Failing to comply with Consumer Protection Act

On the 4th February 2021 my TV (wich is still under 5 years warranty) had broke. I had taken it in to Game Cradlestone on Saturday 6/02/2021 because I work till late in the week. For the lady at customer service (can't remember her name) to tell me that items are to be returned to the store only from Monday-Friday. So I made plan for someone (my mother) to drop it off by Game Cradlestone so it can be inspected etc. So come Monday 8/02/2021 my mother was told that only TV's that are 45" and smaller would be taken in at the store. They will have to organize a courier to come and collect the TV by my house. Why wasn't I told that on the first visit? So long hustle to get the courier... But they eventually come pick it up on 25/02/2021. They sent my TV to the supplier for repairs wich could not be repaired by the supplier and gave me a credit pass on 8/03/21. So that I can get a new one or get my cash back. I visited the store again on 12/03/21 Where I then stated I wanted a new TV and presented Aaron the slip that was sent to me by their supplier (Skyworth/Sinotec). Aaron @ Game Cradlestone ignored my request for exchange blatantly and gave me a store credit and said to me that this is how they work. Aaron then took me to the floor to get my new TV.... My model (or any equivalent) was not there. So I asked him to make a plan wich he then told me that my model TV was discontinued.. Keep in mind it is still under 5 year warranty. I then showed Aaron that they advertised the exact same model. Tv as my one that had broke... On their website. Aaron then told me that he would not be able to get stock of the TV so I must chose another one. I refused to chose another one. Aaron threatened me to call the store Manager (Justice)... So I said let's call him. He did not answer. Aaron tried to change the topic so I then insisted on speaking to the store manager. 20mins later Justice (the store manager) is here. He tells me that he won't be able to get stock of that TV as it is discontinued. I showed him the ad on the Game wedsite for the same TV and he told me he would then try and get stock of that TV but can't promise me anything.and he wil call me back the Monday with feedback. This was all on 12/03/21. Monday came.. Nothing..

On Friday 19/03/21 I called the store to find out what is happening. (because I had passed by Game Key-West on Saturday *** to see if they had stock of the same Sinotec in question and the sales person said no but he sees there is one ordered for Cradlestone branch) So I called Aaron and asked why no one has come back to me yet since Friday 12/03/21? He said that there is a problem with the email system and he will send the documents to me via Whatsapp. He then sends me a copy of an email from Morgan Appalsamy (Junior Product Specialist) saying that the store can offer me a 50" Hisense wich is not near the quality and specs of the TV I had. I then called Aaron and told him that I cannot accept the offer because I had an UHD LED TV (capable of 4k) and they want to offer me a FHD that is even worth less than my Sinotec. It is now 22/03/21 and nothing has been done with regards to my matter.