failing to close my account

on the 14 August 2018 i have paid off my game account, And phoned game customer care to let asked them to close my account. I was told i cant close my account because i have over paid the account and i should first write a letter to request for a refund, of which i did and they paid back the refund into my account.

I phoned in after receiving the money and asked them again to please close my account and the lady i spoke to told me my account will be closed, she told me she has sent a request to close my account.

later i received a call from one of the male consultant from Game persuating me not to close the account but to keep it. I was clear to him that i want to close the account and i dont want it anymore. He then assurred me that my account will be closed after the 10th September 2018 and no service fees will be charged on my account.

Yesterday i got a statement from game showing that the account is not closed and charges has been done on my account, which now puts my account on the negative. I then phoned to query why the account is not closed and why are charging me service fees? The lady i spoke to told me she will revert to me today in the morning with answers, and she didn't do that.

Today i phoned in again, I spoke to Unati ReF call : ********** 01 ********** 4 who told me that she will do an escalation but my account will only be closed after the 10th October. And i should write a letter to ask them to reverse the charge on my account. I am really tired of their inconsistancy and lack of service. All i want is simple is to get my accout closed.

I dont know why it takes 2 months to just close the account. I dont need their services anymore, i just want my account to be closed.