Failed to deliver Washing Machine

On the 19 December at 10am I Devon Simons procured a Defy 7kg front loaded washing machine. sales person Joseph (working alongside Themba and Denver) advises all in order and delivery to take place on the 20th December between 12:00 - 19:00. At 14:00 on the 20th December I proceeded to confirm delivery without any feedback (I called the Clear Water store on ********** ). I spoke with Joseph again at 16:24 who advised delivery is on track as confirmed by the courier company owner Sevan Pillay ********** between 18:30-19:00. At 18:36 I called Sevan and Game Clearwater to understand if delivery is still occurring. At 18:55 I spoke with Justice Nkosi standing senior Manager whom advised that he was unaware of any challenges with delivery, Sevan Pillay advised a breakdown on a truck hence NO PICKUP OF STOCK. Lynette from Game Clearwater called at 19:06 to advise that the courier did not pick up any goods. The attitudes given by all parties involved was “I don’t really care” not a single apology was given, not a single call back was given. This is pathetic customer service, no client centric behavior exist nor does the need to manage the expectation even in the face of failure.

GAME you are truly disappointing.