BR
Botshelo R

1 reviews | Active since Mar 2015

11 Jan 2016, 10:40

Failed to deliver fridge & refused to compensate

On the 31st of Dec 2015, I purchased a 519L Samsung fridge for R10999 @ Game RTB (WFM). I live in Sandton so I asked that the fridge be delivered from a JHB store close by. The salesman arranged with Game Cresta who were gna deliver the fridge on Tues, the 5th of Jan. @ around 3pm I called Game Cresta abt the fridge & dy said I should call the warehouse whr I spoke to Noma, who confirmed the fridge would stil be delivered that day. The fridge didn't arrive & I called Noma again on Wed, the 6th, she said the fridge would come from Game Rosebank. I called Game Rosebank, was put on hold for abt 10mins & wasn't assisted. I dn called Game RTB WFM & spoke to Millicent who guaranteed me the fridge would be delivered but again this never hpnd. On Thurs, I spoke to her again & she called bck ltr & said the fridge ws on the way to my house but dt nvr hpnd. I then spoke to Michelle on Fri & told her I stil wntd the fridge but wud need a R2000 game voucher for groceries to compensate me for the takeaways I had to buy whilst waiting for the fridge. All the managers listed basically refused to give me such a voucher or any compensation for my losses. I still demand that voucher & a R150 airtime

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Replies (1)
Game
Game's reply12 Jan 2016, 07:37
Official
Hello bkrakhudu@,

We acknowledge receipt of your complaint with reference ***8 and apologize for any inconvenience caused.

We confirm as follows:

The delivery could not taken place because they could not get hold of you telephonically. You confirmed to us that you did not want to have the item anymore and therefore ignored the calls. The store did offer you R300 for your inconvenience which you declined.

The Regional Manager also tried to speak to you without success.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73