Failed promises

Order number ***

This is written with tears in my eyes. Game online promised that delivery takes place within 7-10 days. I even received a promise from Sheshni the operation manager. To my dismay after bad service received from the call center and now empty promise from the online operation manager, I'm at a loss. I cannot cancel the order because I was threatened by the call center that I will wait 14 working days. Samsung I don't know why game is selling your products, I ordered the 9kg Samsung washing machine paid for delivery and nothing. Nothing delivered. It seems like no one cares. What do we do now. What do we do now. Poor service like this destroys brands. Masmart this includes your brand for good customer service. Can you please arrange for me to go and collect at a game store, so I can move e on with my life. You guys are going to be the cause of my death.