MM
Maseroko M

1 reviews | Active since Dec 2013

05 Apr 2026, 21:30

Failed delivery

I ordered from Game on the 25th of March. Before I ordered i asked if they could please deliver on the 1st of April as I was moving to my new place. They promised this could be done. I then went ahead with the purchase lo and behold I get a call from a driver about to deliver the fridge 2 days later. I notify him that the fridge should be coming through on the first as I made this arrangement. I call the call center and again I get told they will send an email. Thats the well rehe****d phrase. On the first, I then call them in the morning to confirm. I get told that I will receive the fridge. 3 hours later after I called them again to enquire. I am told they can't locate the fridge. I then call the driver who had called me the previous week. He then tells me that fridge is definitely there. I then call the manager at Gamd who then confirms that the fridge is still at the store after I refused to put the phone down until I spoke to him. The days that follow are more dramatic because I would then get calls from drivers to confirm my address then theu dont deliver. When I enquire I get told they were not taking my route anymore. This is after I had followed up with no call from the other party. Game was not aware that the drivers are not coming through till today. I am bring told I cant collect the fridge myself and I dont even know if this fridge does exist.

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Replies (1)
MM
Maseroko M's update06 Apr 2026, 10:46
Reviewer Update
Thats the problem with Game. 24 to 48 hours when I paidnyou immediately. This does not solve my issue. I want you to give me a solution. I dont have time to wait.