Failed Delivery and Broken Promises

I purchased a refrigerator from Game five days ago. On Thursday, 11 December 2025, I contacted them to inquire about delivery. The call center operator informed me that I needed to contact the delivery company directly—essentially asking me to do her job for her. I called the delivery company and was assured delivery would occur between 6pm and 8pm. However, at noon that same day, the courier driver called to say he was at my gate. I explained that he needed to deliver during the confirmed 6pm-8pm window. He apologized and stated that, despite what was advertised, he only works until 4pm. After confirming the details with Game again and calling multiple times the following day, I finally received notification that delivery would now take place on Saturday. Game was once a reputable brand, but based on the numerous one-star reviews online, it's clear I'm not alone in my frustration. I will never support this business again. However, I require the email address of the Head of Customer Care, as I need to understand how such an appalling process was established and whether they genuinely believe they're doing customers a favor. I wonder if Walmart, Game's parent company, is aware of why Game's sales are declining.

Returning my funds please. Non compliance to legislation should mean companies like yours should be fine.

Score is less than 1.