Facial Rec update broke the app

For some reason Game recently decided to build facial recoginition into their mobile app which is supposedly linked to home affairs (I'm not certain that they should even be allowed to access my biometrcis from home affairs without my permission, but that's a legal/POPIA issue) which has absolutely broken the app.

On the Google Play Store the majority of the complaints about the app are now essentially that people are locked out of the app even though having successfully registered their faces and get an error stating "liveness verification status is blocked". You get to call customer service who then proceed to tell you that there is nothing wrong with the app but they'll get tech support to contact you in 3 to 5 working days (who, as you can guess don't bother phoning back)

The cherry on top is that this doesn't only lock you out of the app, it also locks you out from logging in online and of course because the facial verification doesn't work (at all) even the call centre say they can't give you an account balance.

This is an absolute disaster and Game should really just can the attempt at being tech savvy, roll this mess back and stick to non-biometric 2FA.

It's been over a month and I still can't get my account balance so I guess I'll just stop spending then. Nothing should be this difficult.