Extremely unpleasant service

After false advertising, they also delivered my order late, then had to return the product and still waiting for my refund since the 11th of October, that's how long this issue is going on. After speaking to Kurt the customer care manager then promised me I would get my money back saying he will send me an email then I should respond to it with my bank details and he will get Game to refund me and he also said he would refund me an extra R100 to make me keep quiet. You are most welcome to listen to the call recordings on Since the start of covid, your service levels dropped because this is not the 1st time in the 2 years after covid has hit your service has been **********