extremely unhappy client
I bought a sewing machine that was on special in mark that includes the fabric scissors when i got to the n1 city game store they had no clue what i was talking about and i told them to get me a catalogue and showed it to them. I was advised that they didnt have the scossors in stock and would contact me when they had. I waiting 3 weeks before going back and still they did not have stock. They took my details again and advised they would contact me its been another week. I have been waiting a month for a scissor i want urgent assistance as this is unacceptable!! I will take this up with the ombudsman next
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Replies (3)
Game's replyOfficial
31 Mar 2018, 10:28We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply31 Mar 2018, 10:28
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
's updateReviewer Update
02 Apr 2018, 10:09When can i expect feedback? No calls nothing is this the level of service you have resorted to? I want my scissor!!
's update02 Apr 2018, 10:09
Reviewer Update
When can i expect feedback? No calls nothing is this the level of service you have resorted to? I want my scissor!!
Game's replyOfficial
03 Apr 2018, 11:32We confirm that you may collect your scissors from the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply03 Apr 2018, 11:32
Official
We confirm that you may collect your scissors from the store at your convenience.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,