Extremely poor service - defected products resold to the public

I just so so disappointed. Just when I thought someone was decent enough to help me from Game, they go and let me down again :-( I have been waiting for a call back from Tamlyn Lockman since yesterday the 22 May 2019, as she was the one who promised that she will call me back in regards to my problem. But I guess the un-helpfulness runs throughout this company. I am so sick and tired of dealing with these people, as I am being let down by every single staff member who says they are going to "help" me get this situation sorted, but never do. They say they will call you back and then 1-2 days go by and when you call them they avoid your calls...........I am so angry right now, I never knew how terrible Game truly was until you have an item of theirs breakdown on you and then you truly find out just how bad a company they are.