Extremely poor service / customer experience from Game

I have a request for price beat on 06 February - *** and since then i have NOT received any feedback or the outcome of my request. I have called several times to get feedback, all i hear is there is no responses from the team. I called again last week to speak to someone senior/ a manager, i was told there is no manager to speak to. The people at GAME are making the business go down big time. Sad but true. There is zero care for customers. Really disappointing. I have called and emailed over 10 times already and to this day 18 Feb, I do not know the outcome of my price beat request. Zero communication. Poor, poor, poor!