Hellopeter
Share Your Experience
MF
Manuel F

1 reviews | Active since Jul 2021

06 May 2025, 10:38

Extremely poor service

I had the worst experience with Game online. I purchased 4 boxes of tiles online and was supposed to pick it up from the nearest store on the same day. First I was told that the items will be ready after 2pm on the same day. Two days later after several enquiries I was told that there are no stock in that particular colour and in the colour that I settled on as an alternative was only 2 boxes. After asking them to enquire at some other store that I agreed to drive to myself there was no feedback. On the 29th if April I received an email that there was no stock anywhere and that my refund is being processed and will reflect in my account within 3 days. After a week there's still no refund and I was told by a very condescending agent named Christilene that I have to wait 7 to 14 days.

0
Replies (2)
MF
Manuel F's update06 May 2025, 11:15
Reviewer Update
I'm more upset over the items that I needed urgently but couldn't receive. I would suggest a in-depht look at your online order processes. Most online platforms will not process an order when there's no stock in a particular item. I don't thin enough effort was put into helping me acquiring the items that I so desperately needed at the time. I also received 3 different explanations as to when my refund will reflect in my account. First was told 3 to 5 days.
Game
Game's reply22 May 2025, 16:48
Official
Hi Manuel, apologies for the late response. I understand your frustration regarding your refund and I sincerely apologize for any inconvenience this situation may have caused you. If the refund has not yet been reflected in your account, kindly let us know. We will take immediate actions to rectify the situation and ensure that your concerns are addressed in a timely manner. Your satisfaction is our number one priority, and we are committed to providing our customers with the best service possible. We appreciate your patience and understanding as we work diligently to resolve this issue.