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Linesh H

1 reviews | Active since Mar 2018

19 Dec 2019, 12:14

Extremely Poor Online Service and Non-Delivery of Purchase

I placed an order online on the 29th November (order no.***) and told to expect delivery with 7 to 10 working days. My wife and I called almost everyday to ensure the delivery date to be able to have someone to receive it. We have communicated with many agents which include Natasha, Alex and Rudy who advised delivery on the 13th December 2019.

There was no delivery!!!

Then after numerous calls to the courier's they advised that the order had not been released by Game.

To date i do not know were my order is...

There has been so much lies from Game Staff it is totally disappointing. The online shopping experience has proven very poor resulting in extra costs incurred by me as well as still no delivery.

0
Replies (2)
Game
Game's reply19 Dec 2019, 13:26
Official
Hi There Linesh H,

Thank you for bringing this to our attention.

I do apologize for the services that you received in our store. Please forward me an email with #338128 in the subject line with your contact details to *** that we may resolve this as soon as possible.

I look forward to your response.

Kind Regards
Marshalino Jankowski
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Game
Game's reply19 Dec 2019, 13:38
Official
Hi there Linesh,

Thank you for taking my call.

With regard to our telephonic conversation, I will contact you tomorrow to confirm the delivery date.
I am so sorry for the inconvenience this matter has caused you.

Please let me know if you require any further assistance.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za