Extremely poor customer services from Game Secunda

I took my TV( still under warranty) to Game Secunda for repairs on 03 December 2020, after many phone calls, i received my TV back on 14 January 2021. the TV never switched on, and i realized the TV was never repaired, no indication that the *****s at the back of the TV were removed. I took it back following day, and to date i am still waiting for my TV. I complained at Game Head Office customer services, (***), but they also could not assist me, nor did they ever called me back, after they promised they will follow up and come back to me. I spoke with Game Secunda a week ago, and they inform me my TV is repaired, it is with the technician for final assessment. Yesterday when i called Game Secunda, they told me they do not know what is happening with my TV, but they will call the repair company and get back to me, i am still waiting for their call. My TV is with them for nearly 3 months, but Game has a repair policy which state that should it take more than 21 days to repair the item, who is still under supplier warranty, the item will be replaced or refunded.