EXTREMELY POOR CUSTOMER SERVICE - NO MANAGER - HAD TO WAIT 10 MINUTES

Game Mall@Reds

We were at the store this morning to make a purchase - one of the items scanned incorrectly as per the label on the sales floor at the item. My husband had to fetch the label from the sales floor - not a Game Staff Member as there was none....

We waited for more than 10 minutes at till point number 9 for a Manager to attend to us do the override. There was no Manager on the front end!!! How do you run your business without a Manager or Controller on the front end?

My husband called the store twice to ask them to send the Manager to the tillpoint - they made about 5 announcements for him to attend to a customer at till number 9 - but he still did not see it as necessary to come to the front end.

Another customer who obviously knows the store and staff - asked the Cashier who was on duty and she said Amos, he also asked the Cashier why there was only 2 tills open and she rep**** - "This is **********

He picked up his phone made a call and asked them to send Amos to the till immediately - funny enough he then came soon after.

When the other customer asked him where he was he said he was busy in Receiving - do you really want to tell me that you only have 1 Manager in your store to attend to your customers and do receiving.

I am also in the retail industry and this is unacceptable!!!

It is still month end and nobody cares about customer service on your front end...... don't think I'll shop there soon again.

Authorised by on till slip says - Ismael Adams TRN: 656565 Time: 10H22 Pos: 109 OP: 7459 Rece 0604 Cashier 177459