Extremely Frustrating Experience & Poor Service and Unresolved Issues

Dear Game Online team, I am extremely disappointed with the online shopping experience I had with Game. On November 28th for black friday, I purchased two items as a gift for my daughter's birthday, despite only 7 items being in stock. The next day, I received an order confirmation (Order Number: ***), but later that afternoon, I was told one of the items had been canceled due to stock issues, even though it was available when I made the purchase.

I immediately contacted customer service, but after waiting more than 16 minutes with little assistance, I was told the issue would be escalated. Despite stating I didn’t want a refund and only wanted the product, I was later informed a refund was being processed. After several calls and emails, and I was asked to provide banking details for the refund.

The situation escalated further when a complaint consultant contacted me, saying they would try to source the item from another store. After multiple attempts, I was told the manager at Game Somerset West had rejected the order. I even took the initiative to find the item in stock at Game Cape Gate and informed the team. They made contact with the store and the order was accepted by the manger .They will be incontact and confirm when the item will be delivered. Then, just when I thought the issue had been resolved. Two days later I was informed the finance department had rejected the order and a refund was being processed.

This entire process has been frustrating and unacceptable. I spent a lot of airtime and data calling and emailing daily, and I am incredibly disappointed by the lack of resolution and poor service. After back-and-forth, I was still told there was nothing further that could be done.

This was my last time shopping online at Game, and I would never recommend anyone to do so. The whole experience has been a complete waste of time and effort.

I was told to purchase the item at Game Cape Gate because they have a special until end of Dec and the manager have kept 1 item aside for me. But now I will probably get my refund in a few weeks time . I will not spend more money waisting my time on poor services!