WN
Wiseman N
1 reviews | Active since Feb 2023
13 Sept 2026, 11:25
Extremely disappointing experience with Game Online Customer Services.
I have been trying to resolve a refund issue, and despite explaining my situation and the distress this experience has caused me, I felt completely ignored and not prioritised.
Instead of showing any understanding or empathy, I was simply referred to the refund policy. I understand that policies exist, but good customer service should also include compassion, understanding and a willingness to assist customers in difficult situations.
After this experience, I genuinely feel that Game has put profit over people. This is not the level of customer service I expected from such a large and established retailer.
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Game's replyOfficial
13 Sept 2026, 11:57Hi there Wiseman Ngwekazi,
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress you have experienced while trying to resolve your refund. We understand how disappointing it must have been to feel that your concerns were not heard or treated with the level of care and understanding you expected from us.
We appreciate you bringing this to our attention and are sorry that your experience did not reflect the standard of service we strive to provide.
Please be assured that we will follow up on your refund matter with the relevant team and do our best to assist in getting this resolved. We will revert to you as soon as we have an update.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Game Social Media Team
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress you have experienced while trying to resolve your refund. We understand how disappointing it must have been to feel that your concerns were not heard or treated with the level of care and understanding you expected from us.
We appreciate you bringing this to our attention and are sorry that your experience did not reflect the standard of service we strive to provide.
Please be assured that we will follow up on your refund matter with the relevant team and do our best to assist in getting this resolved. We will revert to you as soon as we have an update.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Game Social Media Team
Game's reply13 Sept 2026, 11:57
Official
Hi there Wiseman Ngwekazi,
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress you have experienced while trying to resolve your refund. We understand how disappointing it must have been to feel that your concerns were not heard or treated with the level of care and understanding you expected from us.
We appreciate you bringing this to our attention and are sorry that your experience did not reflect the standard of service we strive to provide.
Please be assured that we will follow up on your refund matter with the relevant team and do our best to assist in getting this resolved. We will revert to you as soon as we have an update.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Game Social Media Team
Thank you for reaching out to us.
We sincerely apologise for the frustration and distress you have experienced while trying to resolve your refund. We understand how disappointing it must have been to feel that your concerns were not heard or treated with the level of care and understanding you expected from us.
We appreciate you bringing this to our attention and are sorry that your experience did not reflect the standard of service we strive to provide.
Please be assured that we will follow up on your refund matter with the relevant team and do our best to assist in getting this resolved. We will revert to you as soon as we have an update.
Thank you for your patience and for giving us the opportunity to address this matter.
Kind regards
Game Social Media Team