Extremely Disappointing Customer Service – Game Centurion and Game Customer Care

I am extremely disappointed with the customer service I have received from Game Store Centurion and the Game Customer Contact Centre.

On 2 October 2026, I purchased a Nexon High Surge Protection Multiplug *** from Game Store Centurion, advertised with R50,000 surge protection warranty cover. Before purchasing the product, I specifically asked the store how the warranty worked. Unfortunately, nobody informed me that my connected devices had to be registered on the same day of purchase.

After a power surge damaged my connected equipment on 20 October 2026, I returned to the store seeking assistance with a claim. To my disappointment, the staff could not adequately explain the warranty conditions or the claims process. Even the supplier's representative struggled to provide clear guidance.

I subsequently lodged a formal complaint with Game Customer Care on 26 October 2026. In their email, they apologised for the inconvenience, acknowledged my concerns and confirmed that my complaint had been escalated for investigation. They specifically promised that a consultant from the complaints department would contact me within 24–48 hours to provide feedback and assist with my query.

That promised call never came.

This is unacceptable. If a company promises a customer a response within a specific timeframe, it should honour that commitment. What is the point of having a complaints department if customers are given promises that are not kept?

My complaint is not only about the disputed rejection of my surge damage claim. It is also about the lack of clear information at the point of sale, inadequate product knowledge, poor communication and a complete failure to follow up on a formal complaint.

As a customer, I expected professionalism, transparency and accountability. Instead, I have been left disappointed and without the promised feedback.

I would not recommend Game Centurion or Game Customer Care based on my experience. I hope management takes this review seriously, investigates how this complaint has been handled, contacts me with a meaningful response and reconsiders my claim fairly.

Customers deserve honest information, reliable after-sales support and promises that are actually kept.