Extremely Disappointed with Voucher Purchase Experience – Second Time This Has Happened

I’m truly frustrated and disappointed to have to write this review, especially since this is the second time I’ve faced the same issue, despite raising a complaint the first time around. Recently, I attempted to purchase a voucher at Game store Rosebank, but after waiting for over 15 minutes with no assistance, it became clear that no manager was available to authorize the transaction. I was left with no explanation or help from anyone accept that mangers are busy at the moment , which is completely unacceptable.

Game stores used to have a clear and organized management structure with Admin Managers, Distribution Managers, Store Managers, Floor Managers, and Sales Managers, all ensuring smooth operations and excellent customer service. However, from my recent experience, it seems like that structure is now lacking, which is incredibly disappointing.

The cashiers were not well-trained enough to provide a reasonable explanation for the delays or offer a better excuse. Instead, it felt like they were simply trying to cover up the fact that there is a lack of managerial support. This made the situation even more frustrating, as I had to leave the store feeling like my time and concerns weren’t valued.

I can’t help but wonder if external factors, such as the US tariffs on South Africa, have affected the way Game stores are being run. Regardless of the reason, this kind of service is unacceptable, and it's disheartening to see such a decline in customer support.

I sincerely hope Game takes this feedback seriously and works on addressing the operational issues in their stores. Customers should not have to experience this level of frustration when trying to make simple purchases. Please bring back the customer service that Game used to be known for.