Extremely Disappointed with Faulty Product and Poor Service

In November last year, I purchased a 75-inch Hisense flat-screen TV online from Game during the Black Friday sale. As someone living overseas, I regularly shop online at Game to ensure my children have what they need at home. This time, I decided to buy them a TV.

The TV was delivered as scheduled, but the delivery team did not follow Game's own policy of switching on the TV upon delivery to confirm it was in working condition. They simply dropped it off and left. Unfortunately, the TV wasn't mounted and switched on until just over a week later, at which point it became clear there was an issue: the screen had visible ink when turned on.

On December 2nd, I logged a complaint and submitted all the requested photo's of the screen and box. However, I was told that my complaint could not be addressed because I reported it outside their 7-day return period. This is highly unfair, especially since the delivery team did not follow their own protocol, which could have avoided this situation entirely.

I paid a significant amount of money for this TV and now I'm stuck with a brand -new TV that has a blob of ink. This experience has been extremely disappointing, and I expected much better from Game.